1. Current status
There are no paid plans yet. Every tool on oMyImage is currently free, so there is nothing to be charged for and nothing to refund. This policy is published in advance so the terms are clear before any paid plan launches.
2. The free service
The free tier is free. It carries no charge, no trial that converts into a paid plan, and no stored payment method. You will never be billed for using the free tools.
3. Refund window
Once paid plans launch, you may request a full refund of your most recent payment within 7 days of that charge, subject to the conditions below.
Because plans are billed in advance for a fixed period, refunds apply to the payment you are disputing rather than to a partial period.
4. What qualifies for a refund
- You were charged twice for the same billing period.
- You were charged after cancelling, for a period beginning after the cancellation.
- A paid feature did not work as described and we were unable to resolve it for you within a reasonable time after you reported it.
- You subscribed by mistake and have made no substantial use of the paid features, within the 7-day window.
5. What does not qualify
- Requests made more than 7 days after the charge.
- Substantial use of the paid allowance during the billing period — paid plans are digital services delivered immediately on payment.
- Dissatisfaction with output quality where the tool performed as described. The free tier exists so you can evaluate quality before paying.
- Problems caused by your device, browser, network or by source files that are corrupt or in an unsupported format.
- Downtime or interruption outside our reasonable control, or scheduled maintenance.
- Accounts suspended or terminated for breach of our Terms of Service.
6. How to request a refund
Contact us through our contact page with the email address used for the purchase, the approximate date and amount of the charge, and a short description of the problem. Please contact us before opening a dispute with your bank — we can almost always resolve it faster directly.
7. Processing & timing
We aim to review refund requests within 3 business days. Approved refunds are issued to the original payment method through our payment processor. Once issued, the funds typically appear within 5–10 business days, depending on your bank or card issuer — that final step is outside our control.
Refunds are made in the original currency of the transaction. We are not responsible for exchange-rate differences or fees applied by your bank.
8. Cancellation vs refund
Cancelling a subscription stops future renewals; it does not automatically refund the period already paid for. When you cancel, you keep access to paid features until the end of the period you have already paid for, after which the account reverts to the free tier.
9. Chargebacks
Please contact us before initiating a chargeback. Chargebacks are costly to resolve and typically slower than a direct refund. We reserve the right to suspend access to paid features while a chargeback is open, and to decline future paid service to accounts with fraudulent disputes.
10. Statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer law that applies to you. Where local law grants a stronger right of withdrawal or refund than this policy, that law prevails.
If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a digital services contract within 14 days. Where you ask us to begin providing the service immediately, that right may end once provision has begun, to the extent permitted by law.
11. Changes
We may update this policy as the service evolves. The version in force is the one published at the time of your purchase, and the "last updated" date above always reflects the current version.
12. Contact
For any billing or refund question, reach us through our contact page. See also our Terms of Service and pricing.